Frequently Asked Questions

The Schwartz Center is delighted to welcome you. The following is a list of questions and answers concerning ticketing, seating, livestreams, and what to expect. Contact the Schwartz Center Box Office with any further questions at 404.727.5050 or via email at boxoffice@emory.edu.

Box Office hours are Monday–Friday, noon–6 p.m. (Summer hours in June and July are Monday–Thursday)

Plan Your Visit

Ticketing and Events

Tickets are available online here, by phone at 404.727.5050, or in person.  Emory faculty, staff, and students should call or visit the box office to receive their discount pricing. Patrons with funds in their accounts should call the box office to utilize those funds.

Season tickets become available in the spring and individual performance tickets become available in early August.

Season subscribers receive the benefit of ticket exchanges within the same season, subject to availability. Subscription packages range from four to nine concerts.

Most online and phone orders incur a $6 convenience fee per order.  To avoid this charge, visit the Schwartz Center Box Office during business hours.

While we cannot process ticket orders via email, you can contact us with questions at boxoffice@emory.edu

Please inquire about age appropriateness before bringing a child to any event.

Most ticketed events offer a discount category for youth under the age of 18—call the box office at 404.727.5050 to inquire about discounts. If the child is less than two years old and will sit on an adult’s lap, the child's admission is free. If a child uses a seat, a ticket is required.

As an entity of Emory University, the Schwartz Center adheres to Emory's guidelines and protocols for campus visitors.

A few concerts and events feature a livestream for those who prefer to watch virtually. Please note that due to licensing, many performances cannot be livestreamed and some streamed performances may not be available for viewing online after the original presentation.

Schwartz Center calendar listings will be updated with information when a performance is also available as a livestream.

Livestreams for events that require paid tickets are accessed through your patron account at tickets.arts.emory.edu. For a walk-through on accessing a paid live stream, view the instructional video or follow these steps:

  1. Log in to your patron account at tickets.arts.emory.edu.
    • Log in with the email address where you receive ticketing emails from the Schwartz Center
    • If you don't know your password, select the link for "Forgot Your Login?"
    • Enter the email address where you receive ticketing emails from the Schwartz Center in the pop-up window to initiate quick access with a one-time login
    • Check your email and follow the links - the email will be from "boxoffice@emory.edu"
  2. Once you are logged in, you will see "Access Your Events Here" in the top left of your screen
  3. Next, select "Livestream | Digital Content" and any livestream events available to you will be listed

Livestreams for free events may be found on the Schwartz Center Virtual Stage or at a departmental website as indicated on the Schwartz Center calendar listings.

Additional Emory music performances may be presented in other venues across campus. Check the Emory Music Department website for details.

Row G in the balcony consists of cushioned folding chairs in the last seating row of Emerson Concert Hall. The acoustics in the concert hall are excellent in all seats.

East Balcony Row G seats are 101 (aisle) – 112 and West Balcony Row G seats are 118 – 129 (aisle).  Due to the narrowness of this row in the center, there is an empty space where seats 113 – 117 would typically sit.

Row G may have discounted pricing for some concerts. 

Balcony, Row G

Current Emory University students are eligible to purchase tickets ranging from $5–$10 for most concerts, performances, and events taking place in the Schwartz Center for Performing Arts.  In addition, many events are offered free of charge. Visit the Schwartz Center Box Office with your Emory card for this discount.

Details are available on the Schwartz Center events calendar.

What To Expect

The Fishburne Parking Deck is located between the Schwartz Center and Glenn Memorial UMC and has three entrances:

  • The entrance from N. Decatur Road is only open to guests on weekends and after 6 p.m. on weekdays—parking is free at those times.
  • The first deck entrance from Fishburne Lane is visitor parking.  Visitor parking is free on weekends and after 5 p.m. on weekdays.
  • The second deck entrance from Fishburne Lane is only open to guests on weekends and after 6 p.m. on weekdays—parking is free at those times.

Emory Visitor Parking Options

There is no specific dress code for concerts at the Schwartz Center. We welcome many Emory students and guests from the Atlanta community at Schwartz Center performances—some like to get dressed up while others prefer to dress more casually.

Before the performance starts, we encourage you to take photos and videos—feel free to tag us on Instagram or Facebook @SCPAEmory before you turn off your device to enjoy the performance!

Please remember that photography, recording, or digital capture of the performance is expressly prohibited unless the program specifically allows for it.

Applause at the concert’s end is thrilling, but sharing your excitement between movements of a classical work might distract the artists. The concert program typically indicates if the music being performed has multiple movements.

In a jazz concert, it's customary to applaud more frequently, such as at the end of instrumental solos, songs, and sets.

If you aren't sure about when to applaud, a good rule of thumb is to follow the lead of the conductor, the artists, and other audience members.

For concerts in Emerson Concert Hall, the online calendar listings will have a link to the electronic concert program at least a week prior to the event.  Looking through your concert program in advance lets you become more familiar with the works being performed, artist biographies, and program notes about the music.

For the Candler Concert Series, explore the playlists on the Schwartz Center's Spotify page to listen to samples of the artists' work.

Subscriptions

As a subscriber, you can exchange your tickets for another concert in the season as long as you contact the box office at least 24 hours in advance.  If extenuating circumstances arise, please call the box office at 404.727.5050 to discuss options.

Subscriptions may be purchased with funds on account by phone at 404.727.5050 during business hours

As a valued Schwartz Center subscriber, you will be seated as close to your desired location as possible.  The priority seating deadline for subscribers each year is in June and can be found on the subscriptions page.

Subscribers can choose Print-At-Home delivery or have their full subscription tickets mailed.  While Print-At-Home is highly encouraged, tickets can be mailed if purchased at least two weeks in advance.