Frequently Asked Questions

The Schwartz Center is delighted to welcome you. The following is a list of questions and answers concerning general safety protocols, subscriptions, seating, and livestreams. Contact the Schwartz Center Box Office with any further questions at 404.727.5050, Monday–Thursday (summer hours), noon–6 p.m. or via email at boxoffice@emory.edu.

Plan Your Visit

Schwartz Center Patron FAQ

Masks are optional on Emory’s campus. Because of increased personal risk, unvaccinated individuals should continue to wear masks indoors. Proof of being fully vaccinated or a negative COVID-19 test is no longer required to attend an event at the Schwartz Center.

The Schwartz Center follows the Emory Visitor Policy.

Masks are optional indoors on Emory's campus and proof of being fully vaccinated or a negative COVID-19 test is no longer required to attend an event at the Schwartz Center.

Additional Protocols in place at the Schwartz Center for Performing Arts include the following: 

  • Patrons who are not feeling well should stay home. Some performances will also be livestreamed and the box office can assist you with accessing the performance from home.
  • Some indoor public events will have a registration process or ticketing in place. Visit the Schwartz Center calendar for registration/ticketing details.
  • Hand sanitizing stations are located conveniently around the building. 
  • Limited physical contact precautions are in place. The Schwartz Center venues typically open for seating 30 minutes before the performance time. To reduce crowding, the appropriate entrance doors to the venue are indicated on your tickets for reserved seating events.
  • Emerson Concert Hall capacity is currently reduced. Dance Studio capacity is set at 109 with no additional floor seating.
  • Schwartz Center HVAC systems are using UV light air cleaning with at least four fresh air exchanges per hour. 

While protocols may change throughout the season, audience members will be asked to do their part to create a safe environment for everyone. As an entity of Emory University, the Schwartz Center adheres to Emory's COVID-19 protocols and will provide updates as they are modified by the university.

Some concerts and events may feature a livestream for those who prefer to watch virtually. Please note that due to licensing, some performances cannot be livestreamed and many performances may not be available for viewing online after the original presentation.

Schwartz Center calendar listings will be updated with information when a performance is also available as a livestream.

Livestreams for events that require paid tickets are accessed through your patron account at tickets.arts.emory.edu. For a walk-through on accessing a paid live stream, view the instructional videoor follow these steps:

  1. Log in to your patron account at tickets.arts.emory.edu.
    • Log in with the email address where you receive ticketing emails from the Schwartz Center
    • If you don't know your password, select the link for "Forgot Your Login?"
    • Enter the email address where you receive ticketing emails from the Schwartz Center in the pop-up window to initiate quick access with a one-time login
    • Check your email and follow the links - the email will be from "boxoffice@emory.edu"
  2. Once you are logged in, you will see "Access Your Events Here" in the top left of your screen
  3. Next, select "Livestream | Digital Content" and any livestream events available to you will be listed

Livestreams for free events may be found on the Schwartz Center Virtual Stage.

Additional Emory music performances may be presented in other venues across campus. Check the Emory Music Department website for details.

Please inquire about age appropriateness before bringing a child to any event.

Most ticketed events offer a discount category for youth under the age of 18—call the box office at 404.727.5050 to inquire about discounts. If the child is less than two years old and will sit on an adult’s lap, the child's admission is free. If a child uses a seat, a ticket is required.

Single tickets are on sale online at www.schwartz.emory.edu and by phone at 404.727.5050.  Emory faculty, staff, and students should call the box office to receive their discount. Patrons with funds on their accounts should call the box office to utilize those funds.

Season subscribers receive the benefit of ticket exchanges within the same season, subject to availability. The Schwartz Center 20th Anniversary Season Subscription is available now!  Packages ranging from four to ten concerts are available.

Schwartz Center Box Office business hours are Monday–Friday, noon–6 p.m.
Online and phone orders incur a $6 convenience fee per order.  To avoid this charge, visit the Schwartz Center Box Office during business hours.

While we cannot process ticket orders via email, you can contact us with questions at boxoffice@emory.edu

The Emory Arts Passport is no longer available; however, current Emory University students are eligible to purchase tickets ranging from $5–$10 for most concerts, performances, and events taking place in the Schwartz Center for Performing Arts.  In addition, many events are offered free of charge. 

Details are available on the Schwartz Center events calendar.