Frequently Asked Questions

The Schwartz Center is delighted to welcome you back. The following is a list of questions and answers concerning general safety protocols, subscriptions, seating, and livestreams. Contact the Schwartz Center Box Office with any further questions at 404.727.5050, Monday–Friday, noon–6 p.m. or via email at boxoffice@emory.edu.

Schwartz Center Patron FAQ

Properly fitting face masks, photo ID, and proof of vaccination or negative COVID-19 test results are required for all patrons attending Schwartz Center events (artist lectures, workshops, performances, etc.) indoors. These same protocols apply to patrons attending A Festival of Nine Lessons and Carols. See details below.

The Schwartz Center follows the Emory Visitor Policy with additional protocols as listed below.

To attend Schwartz Center events indoors, All Emory University students, faculty, or staff must show their Emory Card ID at point of entry. All general public patrons must show proof of being fully vaccinated (14 days post final dose in series) or a negative COVID-19 test, as well as a matching photo ID.

Proof of vaccination may include:
Original or printed/digital copy of official immunization record (either CDC vaccination card or record from outside the U.S.). Emory University currently accepts any FDA-approved or authorized COVID-19 vaccine (to include EUA status) or vaccine authorized for emergency use by the World Health Organization (WHO).

Proof of negative COVID-19 test may include: Printed or digital copy of negative COVID-19 test within 72 hours of event. Test results must list the person's name in order to confirm the person’s identity with the test result details (note that at-home tests do not qualify).

Children of all ages follow the same protocols for adults; however, a photo ID is not required for minors attending with a parent/guardian, and masks are not required for children under the age of two.

Additional Protocols in place at the Schwartz Center for Performing Arts include the following: 

  • Patrons who are not feeling well should stay home. Some performances will also be livestreamed and the box office can assist you with accessing the performance from home.
  • All indoor public events will have a registration process or ticketing in place. Visit the Schwartz Center calendar for registration/ticketing details.
  • Contact tracing will be activated if necessary, using information collected during the registration or ticketing process.
  • Properly fitting face masks covering the nose and mouth are required at all times in the Schwartz Center. If you are not wearing a mask upon arrival, one will be provided to you.
  • Hand sanitizing stations are located conveniently around the building. 
  • Distancing and limited physical contact precautions will be in place. The Schwartz Center venues typically open for seating 30 minutes before the performance time. To reduce crowding, the appropriate entrance doors to the venue are indicated on your tickets for reserved seating events.
  • Emerson Concert Hall capacity is currently reduced. Dance Studio capacity is set at 109 with no additional floor seating.
  • Schwartz Center HVAC systems are using UV light air cleaning with at least four fresh air exchanges per hour. 

While protocols may change throughout the season, audience members will be asked to do their part to create a safe environment for everyone. We will continue to monitor and update our policies to match EHSO guidance at the time of each event.

Some concerts and events may feature a livestream for those who prefer to watch virtually. Please note that due to licensing, some performances cannot be livestreamed and many performances may not be available for viewing online after the original presentation.

Schwartz Center calendar listings will be updated with information when a performance is also available as a livestream.

Livestreams for events that require paid tickets are accessed through your patron account at tickets.arts.emory.edu. For a walk-through on accessing a paid live stream, view the instructional video. 

Livestreams for free events may be found on the Schwartz Center Virtual Stage.

Additional Emory music performances may be presented in other venues across campus. Check the Emory Music Department website for details.

As an Emory University affiliate, your Emory ID card indicates you are fully onboarded through Emory's system and following the vaccination guidelines for Emory faculty, staff, and students

Emory students, faculty, and staff only need to provide their Emory ID card at the point of entry.

Please inquire about age appropriateness before bringing a child to any event. Most ticketed events offer a discount category for youth under the age of 18. If the child is less than two years old and will sit on an adult’s lap, the child's admission is free. If a child uses a seat, a ticket is required.

Regarding current COVID-19 safety protocols:
Children of all ages follow the same protocols for adults attending Schwartz Center events; however, a photo ID is not required for minors attending with a parent/guardian, and masks are not required for children less than two years old.

Proof of vaccination may include:
Original or printed/digital copy of official immunization record (either CDC vaccination card or record from outside the U.S.). Emory University currently accepts any FDA-approved or authorized COVID-19 vaccine (to include EUA status) or vaccine authorized for emergency use by the World Health Organization (WHO).

Proof of negative COVID-19 test may include: Printed or digital copy of negative COVID-19 test within 72 hours of event. Test results must list the person's name in order to confirm the person’s identity with the test result details (note that at-home tests do not qualify).

Single tickets and Build-Your-Own subscription packages are on sale online at www.schwartz.emory.edu and by phone at 404.727.5050.  Emory faculty, staff, and students should call the box office to receive their discount. Patrons with funds on their accounts should call the box office to utilize those funds.

Season subscribers receive the benefit of ticket exchanges within the same season, subject to availability.

If you are unable to attend due to COVID-19 exposure or are unable to meet the current safety protocols for Schwartz Center indoor events, call the box office at 404.727.5050 during business hours at least 24 hours in advance to discuss the options available.

Schwartz Center Box Office business hours are Monday–Friday, noon–6 p.m.

While we cannot process ticket orders via email, you can contact us with questions at boxoffice@emory.edu

The Emory Arts Passport is no longer available; however, current Emory University students are eligible to purchase tickets ranging from $5–$10 for most concerts, performances, and events taking place in the Schwartz Center for Performing Arts.  In addition, many events are offered free of charge. 

Details are available on the Schwartz Center events calendar.

Candler Concert Series Subscriber FAQ

The Candler Concert Series has returned to in-person performances at the Schwartz Center. The health and safety of audiences, artists, and staff will be considered first and foremost as we continue to follow the Emory University Visitor Policy and Emory Health and Safety Office (EHSO) protocols. 

Additional safety protocols are outlined in the 'Schwartz Center Return to In-Person FAQ' above.

Some patrons may not feel comfortable attending in person yet and we are committed to bringing live performances to you wherever you are. As a subscriber to the 2021–2022 Candler Concert Series, whenever a livestream is available for your selected concert, you will automatically be able to log into your account at the time of the performance and view it.

Subscriptions may be purchased with funds on account by phone at 404.727.5050, Monday–Friday, noon–6 p.m. 

As a valued Candler Concert Series subscriber, you will be seated as close to your desired location as possible while adhering to the Schwartz Center's current seating protocols. 

Given the ever-evolving guidance from public health officials, please make sure that we have a valid email address and phone number for you in our database to communicate about seating preferences.

Subscribers can choose Print-At-Home delivery or have their full subscription tickets mailed.  While Print-At-Home is highly encouraged for the 2021–2022 season, tickets can be mailed if purchased at least two weeks in advance.

Due to the potential for crowding at the box office windows, "hold at will call" may not be available for some tickets. Please call the box office regarding extenuating circumstances.